General Enquiries
Questions about our website, destinations or planning process.
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Travel planning
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Ask about accommodation, dining, hotel facilities, group stays or the best way to shape an adult Australian getaway.
Hotel Information
Room categories, facilities, check-in details and accessibility enquiries.
Send a hotel enquiryTravel Planning
Ideas for combining accommodation with dining, wellness and local experiences.
Plan your stayResponsible Gambling
Adult access, limit-setting and practical responsible gambling information.
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Speak with our travel information team
Our team can help clarify hotel details and direct your enquiry to the most relevant destination. We do not process casino transactions or provide gambling advice.
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Phone+61 2 8000 1848
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Email[email protected]
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Address
Level 8, 120 Market Street, Sydney NSW 2000, Australia
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Working hours
Monday–Friday, 9:00 AM–6:00 PM AEST
Frequently asked questions
Useful information before you contact us
Accommodation and some hotel facilities may welcome families, but casino areas are strictly restricted to adults aged 18 and over. Individual hotel policies can vary, so ask our team about the facilities you intend to use.
Accommodation does not guarantee access to every casino area or event. Entry is subject to age, identification, dress and venue policies, as well as capacity and operating hours.
Yes. Many restaurants accept bookings from non-resident guests. Availability, deposits and dress recommendations depend on the individual venue.
Accessible rooms and shared facilities may be available. Please provide details about your requirements so the relevant hotel can confirm current arrangements.
Group accommodation, dining and private spaces can be discussed through the enquiry form. Include your estimated guest numbers and preferred dates.
Guests should carry valid, current government-issued photo identification. The final decision on accepted identification rests with the venue.
Contact the hotel or booking provider listed on your confirmation. Date changes remain subject to availability, rates and the conditions of your reservation.
Visit our Responsible Gambling page for limit-setting guidance, warning signs and information about taking a break or asking a venue about self-exclusion options.